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May 1 2026 - Renters' Right Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

Act now before it is too late...

Goodlord

Leaders Forum:

Let Without Limits

 

 

 

The Brewery, London
14 April 2026

 

What to expect

A day designed for leaders of the lettings industry

The Goodlord Leaders Forum is an exclusive event for UK letting agency directors and founders navigating the Renters’ Rights Act. This is a dedicated space for agency heads to cut through the noise, align on industry policy, and secure a clear mandate for growth. Join your peers to gain the foresight needed to turn regulatory pressure into a strategic advantage.

Experience a day of visionary keynotes and founder-led fireside chats designed to remove friction from your operations. From deep dives into policy to expert masterclasses on scaling, you will leave with a clear roadmap to lead your agency with confidence and turn industry change into a competitive advantage.

Goodlord Leaders Forum 2026

Meet the speakers

Amol Rajan: Headline Speaker

Amol Rajan is a journalist, editor and broadcaster, and former Editor of The Independent. He covers the global impact of the rapidly changing media landscape across politics, business and culture, and regularly interviews leading figures shaping public life.

Goodlord Leaders Forum 2026

William Reeve

William Reeve

CEO, Goodlord

William Reeve

CEO, Goodlord

William Reeve is CEO of Goodlord and a technology entrepreneur with a track record of scaling high-growth businesses. He co-founded LOVEFiLM, which grew into one of Europe’s leading digital entertainment platforms before its acquisition by Amazon.

His leadership has shaped major UK success stories, including Nutmeg’s acquisition by JP Morgan, graze.com’s 10x investor return, and the growth of LOVEFiLM and Zoopla into household names.

At Goodlord, William focuses on growth, market leadership and helping agents build more efficient, resilient and commercially robust businesses.

 

David Smith

David Smith

Partner, Spector Constant & Williams

David Smith

Partner, Spector Constant & Williams

David Smith is a partner at Spector, Constant & Williams and one of the UK’s foremost legal experts in the private rented sector. He specialises in housing law, landlord and tenant disputes, and regulatory compliance.

Widely respected across the industry, David advises letting agents, landlords and professional bodies on complex legal matters, and plays a leading role in interpreting and responding to major legislative change, including the Renters’ Rights Act.

Guy Horsington

Guy Horsington

Deputy Director for the Private Rented Sector at the Ministry of Housing, Communities & Local Government

Guy Horsington

Deputy Director for the Private Rented Sector at the Ministry of Housing, Communities & Local Government

Guy Horsington is a Senior Civil Servant in the Ministry of Housing, Communities and Local Government. He has worked in a range of departments including the Cabinet Office, the Department for Business and Trade, and the Department for the Environment, Food and Rural Affairs.

Throughout his career he has worked on landmark legislation from introducing civil partnerships to a new system of agricultural payments following Brexit. He now leads on the changes to the private rented sector as set out in the Renters’ Rights Act 2025.

Alex Depledge MBE

Alex Depledge MBE

CEO & Founder, Resi

Alex Depledge MBE

CEO & Founder, Resi

Alex Depledge MBE is the CEO and Founder of Resi, the UK’s leading architectural platform for homeowners. She previously founded Hassle.com, scaling the business across Europe before its successful acquisition.

A recognised voice in UK entrepreneurship, Alex has worked closely with government to shape policies that support business growth and innovation. She also serves on the board of Goodlord, bringing a sharp commercial and strategic perspective to the industry.

Alex Chesterman OBE

Alex Chesterman OBE

Founder, Zoopla

Alex Chesterman OBE

Founder, Zoopla

Alex Chesterman OBE is the Founder of Zoopla and one of the UK’s most successful digital entrepreneurs. He has built and scaled multiple high-growth businesses, including LOVEFiLM, which was acquired by Amazon.

Known for creating category-leading platforms, Alex brings deep experience in scaling businesses, navigating competitive markets and building long-term enterprise value.

Tyler Christiansen

Tyler Christiansen

CEO, Funnel

Tyler Christiansen

CEO, Funnel

Tyler Christiansen, CEO and Board Director at Funnel, led the company’s evolution from a niche solution into an industry leader of RentTech. Since joining as Chief Revenue Officer in 2018, Tyler launched the Funnel brand and product in 2019 and became CEO in 2020.

Under his leadership, Funnel has grown from 30 employees focused solely on serving NYC brokers, to now over 150 employees supporting more than 1 million apartment units across North America.

Tyler is passionate about Funnel’s P.I.N.K. Core Values, its charitable initiative HOME by Funnel Inc, and popularizing “centralization” as a transformative industry strategy.

Donna Ingram

Donna Ingram

Head of Lettings Operations, Campions London

Donna Ingram

Head of Lettings Operations, Campions London

Donna Ingram leads lettings operations across Campions Group’s London network, including Chestertons and Chase Buchanan London. She is responsible for tenancy progression, tenancy services and property management, ensuring efficiency, compliance and consistently high standards across a multi-brand operation.

With hands-on experience across the full lettings lifecycle, Donna brings a strong operational perspective, focused on improving processes, driving performance and maintaining service quality in a complex and evolving regulatory environment.

Oli Sherlock

Oli Sherlock

Managing Director of Insurance, Goodlord

Oli Sherlock

Managing Director of Insurance, Goodlord

Oli Sherlock is Managing Director of Insurance at Goodlord, where he has built the company’s insurance offering from the ground up. With over 15 years’ experience in the lettings insurance market, he began his career in agencies including Belvoir and Sequence (William H Brown), giving him a strong understanding of the challenges agents face.

Oli is a recognised and trusted voice on the Renters’ Rights Act, working closely with agents to help them understand the impact of legislative change and adapt their business models to protect revenue and reduce risk.

 

Tom Goodman

Tom Goodman

Managing Director of B2B, Goodlord

Tom Goodman

Managing Director of B2B, Goodlord

Tom Goodman is Managing Director of Goodlord’s B2B platform, supporting over 3,500 letting agents across the UK across payments, referencing, insurance and compliance workflows. Prior to this, he led Vouch as Managing Director, growing it into a leading referencing platform before its integration into Goodlord.

Starting his career in customer support, Tom brings a ground-up understanding of the lettings sector. He has built and led high-performing teams across customer success and operations, and focuses on helping agents streamline processes, improve customer experience and adapt to increasing regulatory complexity.

Chris Norris

Chris Norris

Director of Policy, NRLA

Chris Norris

Director of Policy, NRLA

Chris Norris is Director of Policy at the National Residential Landlords Association, where he leads engagement with government and policymakers on behalf of landlords across England and Wales.

He plays a central role in shaping the sector’s response to legislative reform and is closely involved in discussions surrounding the Renters’ Rights Act, bringing a detailed understanding of policy and its real-world implications.

Nye Jones

Nye Jones

Head of Campaigns, Generation Rent

Nye Jones

Head of Campaigns, Generation Rent

Nye Jones is Head of Campaigns at Generation Rent, a leading tenant advocacy organisation focused on improving conditions across the private rented sector. He leads campaigns aimed at influencing housing policy and amplifying the voice of renters.

Nye brings a critical tenant perspective to discussions on reform, contributing to a more balanced understanding of how the Renters’ Rights Act will shape the future of renting.

Joanna Harman

Joanna Harman

Director of People, Goodlord

Joanna Harman

Director of People, Goodlord

Joanna Harman is Director of People at Goodlord, where she leads the company’s people strategy and organisational culture, working closely with leadership to build high-performing teams and support long-term growth.

Her experience spans senior roles at Tonic Games Group (Epic Games) as VP of People, and HR Director at Karmarama — where she built an award-winning culture — as well as positions at FTI Consulting and Lehman Brothers. She brings a strong perspective on how businesses scale by investing in people.

 

Paul Cash

Paul Cash

CEO & Founder, Rooster Punk

Paul Cash

CEO & Founder, Rooster Punk

Paul Cash is CEO and Founder of Rooster Punk, a marketing agency specialising in brand and growth strategy. He has worked with a wide range of businesses to build distinctive brands and deliver long-term commercial impact.

Paul brings a strategic perspective on how brand, positioning and customer experience contribute to business performance, helping organisations stand out and scale in competitive markets.

Paul Ahearn

Paul Ahearn

Director, Samuel Estates

Paul Ahearn

Director, Samuel Estates

Paul Ahearn is a director at Samuel Estates, a London-based estate agency, where he has played a key role in driving the company’s growth through acquisitions and operational development.

He brings hands-on experience in identifying opportunities, integrating businesses and scaling agency operations, with a focus on building sustainable, long-term growth.

Agenda and timings subject to change.

Agenda

08:30 – 09:30: Breakfast, Registration & Networking

09:30 – 09:50: Opening Keynote: The Future of Agency Leadership

William Reeve — CEO, Goodlord

The lettings landscape is shifting fast — and agents who wait for clarity will get left behind. William Reeve reframes the conversation away from rent inflation and toward the real opportunity: how forward-thinking agents can justify their value, command stronger fees, and lead through regulatory change rather than react to it. He’ll also unveil the findings from Goodlord’s latest research into the limits holding agencies back — and what the top performers are doing differently to break through them.

09:50 – 10:20: Industry Spotlight: Navigating the Renters’ Rights Act

Oli Sherlock (Managing Director of Insurance, Goodlord) with David Smith (Partner, Spector, Constant & Williams), Nye Jones (Head of Campaigns, Generation Rent), Chris Norris (Director of Policy, NRLA) & Donna Ingram ( Head of Lettings Operations, Campions London)


The Renters’ Rights Act is the biggest shake-up to lettings in a generation — and the detail matters. This expert panel brings together legal, landlord, tenant, and industry perspectives to cut through the noise. No speculation, no spin — just the practical implications you need to understand to stay compliant and competitive.

10:20 – 10:50: Lessons from across the pond - what US lettings is looking like and how they use AI

Tyler Christiansen - CEO, Funnel


This isn’t AI theory — it’s AI reality. Tyler Christiansen reveals how leading US rental operators are already using AI to handle enquiries, power apartment tours, and take rent payments via chat. A fast-paced, practical session packed with ideas you can take back to your agency and implement immediately.

10:50 – 11:20: Morning Coffee & Networking Break

11:20 – 11:50: Session: Foundations for Founders – Fireside Chat

Alex Depledge — Founder of Resi, in conversation with Tom Goodman, Managing Director of B2B, Goodlord


Every successful agency started with a single decision to do things differently. Alex Depledge, founder of award-winning proptech Resi, shares the playbook — from finding product-market fit to building a team that scales. Whether you’re a founder, a future acquirer, or a leader looking to think more entrepreneurially, this is essential listening.

11:50 – 12:20: Industry Shifts: The Stories That Defined Us, the Future We Face

The lettings industry has been shaped by seismic moments — regulatory overhauls, market crashes, technological leaps. This panel connects the dots between where we’ve been and where we’re heading, surfacing the emerging trends and strategic challenges every agency leader needs on their radar.

12:20 – 12:50: Fireside Chat: The Entrepreneurial Journey

Alex Chesterman OBE — Founder of Zoopla & Cazoo, in conversation with William Reeve, CEO, Goodlord


Alex Chesterman built Zoopla into the UK’s most-visited property platform and went on to take Cazoo public. In a candid fireside chat with William Reeve, he shares the real story — the bold bets, the near-misses, and the lessons that only come from building at scale. A rare, unfiltered look at what entrepreneurial success actually demands

12:50 – 13:50: Lunch & Networking

13:50 – 14:20: Post-Lunch Keynote: The Future of Policy

Guy Horsington- Deputy Director for the PRS, MHCLG


Policy changes don’t just create compliance headaches — they reshape markets. Guy Horsington delivers an insider’s view on the government’s upcoming agenda for the private rented sector, giving you the strategic foresight to prepare your business before the rules change, not after.

14:20 – 14:50: Limitless Leadership: Amol Rajan

Amol Rajan is a journalist, editor and broadcaster, and former Editor of The Independent. He covers the global impact of the rapidly changing media landscape across politics, business and culture, and regularly interviews leading figures shaping public life

14:50 – 16:00: Interactive Breakout Workshops

(Pick One)

Track 1: Brand is lever for growth: Paul Cash (CEO & Founder, Rooster Punk). Leveraging LinkedIn and brand strength for agency growth.
Track 2: The talent war & Employment Rights Act: Led by Goodlord's Head of People, Jo Harman. Practical management of the new Employment Rights Bill and probation.
Track 3: The Acquisition Playbook: Paul Ahearn (Director, Samuel Estates)

16:00 – 17:30: Closing Remarks & Drinks Reception

Proudly sponsored by:

 

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£299 pp