Days
Hours
Minutes
Seconds
May 1 2026 - Renters' Right Act Commencement Day
You have 0 days to:
Serve any final Section 21 notices
Stop accepting above-asking rent offers
Prepare for the rental bidding ban
Remove “No DSS” from adverts
Remove “No Children” from listings
Show one clear rent price
Stop using fixed-term agreements
Switch to periodic tenancy templates
Check which tenancies go periodic
Stop taking rent before signing
Take no more than one month’s rent
Move all evictions to Section 8
Train staff on new notice rules
Create Section 13 process flow
Add two months to rent reviews
File court claims for Section 21s
Update landlord move-in grounds
Update landlord selling grounds
Send the RRA Information Sheet
Create written terms where missing
Update How to Rent processes
Review tenant screening questions
Update pet request processes
Stop backdating rent increases
Discuss rent protection backbooks
Act now before it is too late...
Goodlord
Leaders Forum:
Let Without Limits
The Brewery, London
14 April 2026
Get your ticket to Goodlord Leaders Forum 2026
What to expect
A day designed for leaders of the lettings industry
The Goodlord Leaders Forum is an exclusive event for UK letting agency directors and founders navigating the Renters’ Rights Act. This is a dedicated space for agency heads to cut through the noise, align on industry policy, and secure a clear mandate for growth. Join your peers to gain the foresight needed to turn regulatory pressure into a strategic advantage.
Experience a day of visionary keynotes and founder-led fireside chats designed to remove friction from your operations. From deep dives into policy to expert masterclasses on scaling, you will leave with a clear roadmap to lead your agency with confidence and turn industry change into a competitive advantage.
Goodlord Leaders Forum 2026
Meet the speakers

Amol Rajan is a journalist, editor and broadcaster, and former Editor of The Independent. He covers the global impact of the rapidly changing media landscape across politics, business and culture, and regularly interviews leading figures shaping public life.
Goodlord Leaders Forum 2026
William Reeve
CEO, Goodlord
William Reeve
CEO, Goodlord
William Reeve is CEO of Goodlord and a technology entrepreneur with a track record of scaling high-growth businesses. He co-founded LOVEFiLM, which grew into one of Europe’s leading digital entertainment platforms before its acquisition by Amazon.
His leadership has shaped major UK success stories, including Nutmeg’s acquisition by JP Morgan, graze.com’s 10x investor return, and the growth of LOVEFiLM and Zoopla into household names.
At Goodlord, William focuses on growth, market leadership and helping agents build more efficient, resilient and commercially robust businesses.
David Smith
Partner, Spector Constant & Williams
David Smith
Partner, Spector Constant & Williams
David Smith is a partner at Spector, Constant & Williams and one of the UK’s foremost legal experts in the private rented sector. He specialises in housing law, landlord and tenant disputes, and regulatory compliance.
Widely respected across the industry, David advises letting agents, landlords and professional bodies on complex legal matters, and plays a leading role in interpreting and responding to major legislative change, including the Renters’ Rights Act.
Guy Horsington
Deputy Director for the Private Rented Sector at the Ministry of Housing, Communities & Local Government
Guy Horsington
Deputy Director for the Private Rented Sector at the Ministry of Housing, Communities & Local Government
Guy Horsington is a Senior Civil Servant in the Ministry of Housing, Communities and Local Government. He has worked in a range of departments including the Cabinet Office, the Department for Business and Trade, and the Department for the Environment, Food and Rural Affairs.
Throughout his career he has worked on landmark legislation from introducing civil partnerships to a new system of agricultural payments following Brexit. He now leads on the changes to the private rented sector as set out in the Renters’ Rights Act 2025.
Alex Depledge MBE
CEO & Founder, Resi
Alex Depledge MBE
CEO & Founder, Resi
Alex Depledge MBE is the CEO and Founder of Resi, the UK’s leading architectural platform for homeowners. She previously founded Hassle.com, scaling the business across Europe before its successful acquisition.
A recognised voice in UK entrepreneurship, Alex has worked closely with government to shape policies that support business growth and innovation. She also serves on the board of Goodlord, bringing a sharp commercial and strategic perspective to the industry.
Alex Chesterman OBE
Founder, Zoopla
Alex Chesterman OBE
Founder, Zoopla
Alex Chesterman OBE is the Founder of Zoopla and one of the UK’s most successful digital entrepreneurs. He has built and scaled multiple high-growth businesses, including LOVEFiLM, which was acquired by Amazon.
Known for creating category-leading platforms, Alex brings deep experience in scaling businesses, navigating competitive markets and building long-term enterprise value.
Tyler Christiansen
CEO, Funnel
Tyler Christiansen
CEO, Funnel
Tyler Christiansen, CEO and Board Director at Funnel, led the company’s evolution from a niche solution into an industry leader of RentTech. Since joining as Chief Revenue Officer in 2018, Tyler launched the Funnel brand and product in 2019 and became CEO in 2020.
Under his leadership, Funnel has grown from 30 employees focused solely on serving NYC brokers, to now over 150 employees supporting more than 1 million apartment units across North America.
Tyler is passionate about Funnel’s P.I.N.K. Core Values, its charitable initiative HOME by Funnel Inc, and popularizing “centralization” as a transformative industry strategy.
Donna Ingram
Head of Lettings Operations, Campions London
Donna Ingram
Head of Lettings Operations, Campions London
Donna Ingram leads lettings operations across Campions Group’s London network, including Chestertons and Chase Buchanan London. She is responsible for tenancy progression, tenancy services and property management, ensuring efficiency, compliance and consistently high standards across a multi-brand operation.
With hands-on experience across the full lettings lifecycle, Donna brings a strong operational perspective, focused on improving processes, driving performance and maintaining service quality in a complex and evolving regulatory environment.
Oli Sherlock
Managing Director of Insurance, Goodlord
Oli Sherlock
Managing Director of Insurance, Goodlord
Oli Sherlock is Managing Director of Insurance at Goodlord, where he has built the company’s insurance offering from the ground up. With over 15 years’ experience in the lettings insurance market, he began his career in agencies including Belvoir and Sequence (William H Brown), giving him a strong understanding of the challenges agents face.
Oli is a recognised and trusted voice on the Renters’ Rights Act, working closely with agents to help them understand the impact of legislative change and adapt their business models to protect revenue and reduce risk.
Tom Goodman
Managing Director of B2B, Goodlord
Tom Goodman
Managing Director of B2B, Goodlord
Tom Goodman is Managing Director of Goodlord’s B2B platform, supporting over 3,500 letting agents across the UK across payments, referencing, insurance and compliance workflows. Prior to this, he led Vouch as Managing Director, growing it into a leading referencing platform before its integration into Goodlord.
Starting his career in customer support, Tom brings a ground-up understanding of the lettings sector. He has built and led high-performing teams across customer success and operations, and focuses on helping agents streamline processes, improve customer experience and adapt to increasing regulatory complexity.
Chris Norris
Director of Policy, NRLA
Chris Norris
Director of Policy, NRLA
Chris Norris is Director of Policy at the National Residential Landlords Association, where he leads engagement with government and policymakers on behalf of landlords across England and Wales.
He plays a central role in shaping the sector’s response to legislative reform and is closely involved in discussions surrounding the Renters’ Rights Act, bringing a detailed understanding of policy and its real-world implications.
Nye Jones
Head of Campaigns, Generation Rent
Nye Jones
Head of Campaigns, Generation Rent
Nye Jones is Head of Campaigns at Generation Rent, a leading tenant advocacy organisation focused on improving conditions across the private rented sector. He leads campaigns aimed at influencing housing policy and amplifying the voice of renters.
Nye brings a critical tenant perspective to discussions on reform, contributing to a more balanced understanding of how the Renters’ Rights Act will shape the future of renting.
Joanna Harman
Director of People, Goodlord
Joanna Harman
Director of People, Goodlord
Joanna Harman is Director of People at Goodlord, where she leads the company’s people strategy and organisational culture, working closely with leadership to build high-performing teams and support long-term growth.
Her experience spans senior roles at Tonic Games Group (Epic Games) as VP of People, and HR Director at Karmarama — where she built an award-winning culture — as well as positions at FTI Consulting and Lehman Brothers. She brings a strong perspective on how businesses scale by investing in people.
Paul Cash
CEO & Founder, Rooster Punk
Paul Cash
CEO & Founder, Rooster Punk
Paul Cash is CEO and Founder of Rooster Punk, a marketing agency specialising in brand and growth strategy. He has worked with a wide range of businesses to build distinctive brands and deliver long-term commercial impact.
Paul brings a strategic perspective on how brand, positioning and customer experience contribute to business performance, helping organisations stand out and scale in competitive markets.
Paul Ahearn
Director, Samuel Estates
Paul Ahearn
Director, Samuel Estates
Paul Ahearn is a director at Samuel Estates, a London-based estate agency, where he has played a key role in driving the company’s growth through acquisitions and operational development.
He brings hands-on experience in identifying opportunities, integrating businesses and scaling agency operations, with a focus on building sustainable, long-term growth.
Agenda and timings subject to change.
Agenda
08:30 – 09:30: Breakfast, Registration & Networking
09:30 – 09:50: Opening Keynote: The Future of Agency Leadership
William Reeve — CEO, Goodlord
The lettings landscape is shifting fast — and agents who wait for clarity will get left behind. William Reeve reframes the conversation away from rent inflation and toward the real opportunity: how forward-thinking agents can justify their value, command stronger fees, and lead through regulatory change rather than react to it. He’ll also unveil the findings from Goodlord’s latest research into the limits holding agencies back — and what the top performers are doing differently to break through them.
09:50 – 10:20: Industry Spotlight: Navigating the Renters’ Rights Act
Oli Sherlock (Managing Director of Insurance, Goodlord) with David Smith (Partner, Spector, Constant & Williams), Nye Jones (Head of Campaigns, Generation Rent), Chris Norris (Director of Policy, NRLA) & Donna Ingram ( Head of Lettings Operations, Campions London)
The Renters’ Rights Act is the biggest shake-up to lettings in a generation — and the detail matters. This expert panel brings together legal, landlord, tenant, and industry perspectives to cut through the noise. No speculation, no spin — just the practical implications you need to understand to stay compliant and competitive.
10:20 – 10:50: Lessons from across the pond - what US lettings is looking like and how they use AI
Tyler Christiansen - CEO, Funnel
This isn’t AI theory — it’s AI reality. Tyler Christiansen reveals how leading US rental operators are already using AI to handle enquiries, power apartment tours, and take rent payments via chat. A fast-paced, practical session packed with ideas you can take back to your agency and implement immediately.
10:50 – 11:20: Morning Coffee & Networking Break
11:20 – 11:50: Session: Foundations for Founders – Fireside Chat
Alex Depledge — Founder of Resi, in conversation with Tom Goodman, Managing Director of B2B, Goodlord
Every successful agency started with a single decision to do things differently. Alex Depledge, founder of award-winning proptech Resi, shares the playbook — from finding product-market fit to building a team that scales. Whether you’re a founder, a future acquirer, or a leader looking to think more entrepreneurially, this is essential listening.
11:50 – 12:20: Industry Shifts: The Stories That Defined Us, the Future We Face
The lettings industry has been shaped by seismic moments — regulatory overhauls, market crashes, technological leaps. This panel connects the dots between where we’ve been and where we’re heading, surfacing the emerging trends and strategic challenges every agency leader needs on their radar.
12:20 – 12:50: Fireside Chat: The Entrepreneurial Journey
Alex Chesterman OBE — Founder of Zoopla & Cazoo, in conversation with William Reeve, CEO, Goodlord
Alex Chesterman built Zoopla into the UK’s most-visited property platform and went on to take Cazoo public. In a candid fireside chat with William Reeve, he shares the real story — the bold bets, the near-misses, and the lessons that only come from building at scale. A rare, unfiltered look at what entrepreneurial success actually demands
12:50 – 13:50: Lunch & Networking
13:50 – 14:20: Post-Lunch Keynote: The Future of Policy
Guy Horsington- Deputy Director for the PRS, MHCLG
Policy changes don’t just create compliance headaches — they reshape markets. Guy Horsington delivers an insider’s view on the government’s upcoming agenda for the private rented sector, giving you the strategic foresight to prepare your business before the rules change, not after.
14:20 – 14:50: Limitless Leadership: Amol Rajan
Amol Rajan is a journalist, editor and broadcaster, and former Editor of The Independent. He covers the global impact of the rapidly changing media landscape across politics, business and culture, and regularly interviews leading figures shaping public life
14:50 – 16:00: Interactive Breakout Workshops
(Pick One)
Track 1: Brand is lever for growth: Paul Cash (CEO & Founder, Rooster Punk). Leveraging LinkedIn and brand strength for agency growth.
Track 2: The talent war & Employment Rights Act: Led by Goodlord's Head of People, Jo Harman. Practical management of the new Employment Rights Bill and probation.
Track 3: The Acquisition Playbook: Paul Ahearn (Director, Samuel Estates)
16:00 – 17:30: Closing Remarks & Drinks Reception
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